CXRetention™
Memorable impressions. Lasting connections
CXRetention.™
Memorable impressions. Lasting connections
What Makes CXRetention™ Different?
CXRetention™ was born from experience — not theory.
From managing high-pressure situations while serving cruise ship guests in the '90s to improving retention in private education and financial services, one lesson has always stayed with me:
People remember how you made them feel.
That insight shaped everything I do today. I don’t just offer strategies — I offer a human-first, results-driven approach rooted in empathy, communication, and clarity.
Yes, CRM platforms and AI tools can speed up processes — and I use them where it makes sense. But they’ll never replace the impact of a thoughtful conversation or a well-timed human response.
The difference isn’t just what you deliver. It’s how you deliver it.
And that’s where CXRetention™ truly stands apart.
The Journey
At CXRetention™, we firmly believe that human emotion plays a pivotal role in the decision to "stay" or "leave." Our focus is on achieving a high retention rate, and in our collective 40+ years of experience, we've learned that this can only be accomplished by consistently delivering value. It's not enough to be satisfied when a customer makes a purchase; their journey continues beyond that point.
The Emotion
In our experience, a customer's choice to either remain loyal to or discontinue using your business's product or service is influenced by emotions. Two primary factors that expedite this decision are Trust and Cost.